Return & Refund Policy

Effective Date: 7/04/2026

At Hooria Fashion, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return policy. You may request a return within 7 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be returned within 7 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be attached.
  • A valid order number or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items marked as Final Sale or Clearance.
  • Used, washed, damaged, or altered products.
  • Products without original tags or packaging.
  • Gift cards (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund after verification.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.
  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Exchange Policy

We offer exchanges for:

  • Incorrect size (subject to stock availability).
  • Defective or damaged products.
  • Incorrect items received.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

How to Request a Return

To initiate a return, please contact our customer support with:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos (if the item is damaged or incorrect)

Our support team will provide return instructions after reviewing your request.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: info@hooriafashion.com
Phone: +92 3014220141
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)

Thank you for shopping with Hooria Fashion. We appreciate your trust and look forward to serving you again.